Vision, Mission, and Values
Our Vision
High performance contents solutions, customized your way
To provide the property claims industry with easily adaptable solutions for contents claims. Our vision is to provide Insurers with the luxury of choice and the flexibility to combine what they feel is the best mix of service outsourcing and software licensing for internalized contents claims handling.
Our future includes providing our solutions throughout North America and providing measurable improvements in insurer-loss ratios and in policyholder satisfaction by extending e-djuster’s best practice business methods and application services to all types and sizes of contents claims.
Further, e-djuster will be recognized as the leading and trusted provider of contents claims services through measures of accuracy, cycle time performance, consistency and most importantly, through dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
Our Mission
Through the development, continuous improvement and refinement of its proprietary technologies and best practice business methods, e-djuster will maintain its position as the industry’s only end to end solutions company for contents claims. Our clients—who are, first and foremost, insurance companies plus their adjusters, policyholders and fulfillment vendors—will come to depend on the ease, accuracy, standardization and high levels of performance e-djuster provides.
To maintain the highest standards of service, we will:
- Train staff regularly;
- Pay vigorous attention to detail;
- Monitor and continuously improve our own operations and performance;
- Listen to our customers and respond to their changing needs;
- Watch market trends; and
- Modify our services wherever necessary to maintain our leadership position
Our Core Values
As the industry’s leader in high performance contents claims solutions, customized your way, we currently represent the property-claims industry’s most reputable insurers, their professional adjusters and their many policyholders. Our industry demands quality, professional and high-levels of performance on each and every claim assigned.
We know that e-djuster’s success is built on staying true to its core values:
- Integrity in everything we do;
- Teamwork and a culture based on values, lifestyle and quality;
- Results-oriented performance standards; and
- Ongoing commitment to improvement and the refinement of our key services
e-djuster views every claim as an opportunity to enhance the image and reputation of its insurer clients.
