Customer Testimonials

I would like to take this opportunity to express how impressed I have been with your Representative on the handling of my claims. He is extremely efficient and knowledgeable when it comes to handling the contents evaluation, and I never have a problem with his reports. He always keeps me informed with the progress of his work. This is very important from my end as clients may call me for a status and I always know how to respond. Some of our insured's have also commented on his work. He is definitely an asset to your organization and I look forward to working with him on my future claims.

Over the past several years I have utilized your services on many difficult complex losses with great success. I like the way your staff treats our Insured's, always resourceful finding ways to complete a task instead of finding reasons why he can't do it, be it 30 below Zero in a basement or dozens of boxes of contents to inventory frozen solid under tarps in the Insured's yard.

Your staff has the ability to think outside the box and get the job done. I am always amazed at their ability to price out odd items. They have a wealth of expert contacts he can call upon to help in that regard.

I have been using e-djusters throughout Ontario, and your staff have provided service beyond the call. It’s great to receive such nice comments from our insured, it’s a compliment to Aviva as well for utilizing such committed individuals. The Quality of your staff is the reason I utilize your companies services. Keep up the good work.

I just wanted to tell you if I have not already, how wonderful one of your customer service staff is. She is one of the most polite and helpful people that I have ever encountered in dealing with . I know my fellow employees have also commented on her outstanding Customer Service. I think it's important when someone stands out like that to advise the appropriate people. When I phone there, there is nothing she won't do for us and she is quick and more than pleasant at all times. Thanks.

We would like to take this opportunity to express our appreciation on the professionalism and helpfulness of your employee, whose empathy was appreciated during this stressful time of losing our home and all our possessions. While he stood firm on his appraisal of a few items, we found him to be very patient, fair and informative.

Your employee is a very compassionate individual and we think e-djuster is very fortunate to have him in their employ. We know we were lucky to have him and e-djuster working with us for Aviva Insurance.

We can’t say enough good things about how we were treated and we would like to thank him for his efforts. Yours truly

I wanted to take a few minutes to write to you to let you know how happy we were with the services provided by your Representative on our fire claim.

We had a rather large claim following our house fire on Christmas Eve. Your Representative was very compassionate and provided support while moving the file forward gently. He ensured we set realistic deadlines for the various processes along the way. He followed up regularly keeping us on target and informed but was never pushy.

Your Representative was very professional and obviously very experienced at what he does. He is kind and caring helping us through a traumatic and emotional time.

We thought it necessary to pass on our comments and appreciation. Unfortunately all too often you only get negative feedback on staff and that shouldn't be the case when they are committed and hard working like your Representative.

I'm writing to you today to talk to you about the fantastic job one of your employees has done in handling one of the single worst events of my life. I owe her my sanity over the past 8 weeks.

Ever since the adjuster from Claimspro contacted e-djuster and the employee was assigned as my Contents Claim Specialist, there has been a great weight lifted from my shoulders. She took care in going room to room and making a careful inventory of everything in each room, which is something that after the fire I would have been completely unable to do. She also took the time to place things that looked like they may have had sentimental value, such as pictures, photo albums, important paperwork and portraits, on to each bed in the bedrooms to save them from being disposed of by the clean-up crew. This action alone warrants this letter.

To say she has been a help to me at one of the worst times of my life would be an understatement. Her knowledge, patience and understanding has been a breath of fresh air when compared to dealing with the two insurance companies which are dealing with my fire.

Thank you for all your help, you were amazing.

I would just like to drop a personal note regarding our loss on March 4, 2010. On this day, we had a very unfortunate situation where we had a small fire in the laundry room. This situation was exasperated due to the fact that it was located below the electrical panel, the water pipes burst and could not be turned off for three hours, hence everything went very wrong. On top of this, it was my son’s 18th birthday that day and due to the smoke, we lost our two beloved cats, Marley and Tosh. Not a good day to say the least.

However, shortly afterwards, e-djusters Inc. came on board and brought some sanity to a seemingly impossible situation. I would like to express my sincere gratitude on how sensitive, thorough, patient, and respectful you were when we discussed all the large to very small details of the house contents. It truly made me feel as if some part of the tragedy was under control.

Thank you for your professionalism. Your attention to detail is remarkable as you recalled things that I could not remember for the 'smoke'.

Lisa and I would like to thank you for your work and assistance on our recent contents schedule. This was more involved than I initially thought!

Your expertise and professionalism was refreshing over this time period, given all the other hectic issues we have been dealing with. Replacing burned vehicles, finding suitable accommodation, applying for ID/etc., getting the basic living items ... the list goes on and on. Of all that we have had to do over the past 4 months since the house fire, working with e-djuster and yourself has been one of the easiest tasks. Having clear instructions from you as to what we needed to provide, keeping the communications channels open (e-mail, phone, etc), providing quality service, using technology to expedite the process ... you have definitely reduced our stress level in this part of our claim.

What can I say as to how you could improve the service in the future... nothing comes to mind! Going through this ordeal has been a learning experience for us - you and e-djuster have made it easier to bare and allowed us to get back to our somewhat normal routines. We are grateful for your assistance and want to thank you again.

We had a house fire in April of 2009 and it was substantial enough that it caused us to lose all of our contents. My wife was newly pregnant and we have a three year old daughter as well. This event to say the least was extremely stressful, sad, and taxing on us as a young family.

Our first experience with your Representative was a few days after the fire when he came to the house to meet with us and our insurance adjuster. Your Representative immediately put us at ease, first by being on time, and secondly by his calm and pleasant demeanour. We then spent 2 full days with your Representative going through our worldly possessions and itemizing them.

Overall, we have nothing but thanks and praise for the manner in which your Representative dealt with us and our claim. We hope you find this helpful and attach this to his employee records.

I just wanted to say thanks for the numerous times that you helped us in processing our claim. We were pleased with your approach to assessing the many diverse items that were involved in the first claim. And, we very much appreciate your cooperation in delaying the processing the second claim until our belongings could be returned to the house. To say the least, the circumstances surrounding the second incident were unusual. Being able to review the items at our house made the process significantly easier for us, and I also believe that it resulted in a comprehensive report that required no adjustments. I'm sure the adjuster would agree with this view as well. Again, thank you for all of your help.

I would like to commend one of your employee's who was sent to assess the damage of the 'portable' contents from a recent claim I filed with our insurance company, Aviva. Among the items were some cherished Belgian crystal glasses handed down by family. I knew the make, but not which of the more than 400 patterns they were, and despaired of ever finding replacements. Despite the fact that I engaged my family, friends, specialty shops and even an online service in search of that particular design, nothing turned up.

I have no idea how he did it -- whether by skill, initiative, motivation or time invested, but you can imagine my surprise and utter delight when he found the exact pieces I was looking for. I am now able to order them from the States -- most likely the last ones left of a discontinued pattern!

It is not often these days to find people who take pride in their work and offer more than expected service. I simply could not be happier. Thank you kindly.

We want to thank you very much for all your hard work with regards to our house fire in February. We are greatly impressed with your efforts to do the best job for us, even though we had so much "stuff"!! We have a new appreciation for insurance companies and all the work that goes on for the benefit of the customer.

Keep up the good work and we know that you will make other customers just as pleased with your work as we were.

I am writing this note regarding the experience my wife and I had in dealing with one of e-djuster Claims Specialist.

Although my personal dealings with the Specialist have been exclusively through e-mail (my wife has spoken to him regarding the claim on the phone a number of times), both she and I agree that as difficult it has been for our family to navigate our way through living away from our home for almost a year and dealing with the myriad headaches all that's entailed, our experience with e-djuster as it's been represented by this specialist has been nothing but a breath of fresh air.

Every time we called upon the Specialist to clarify something for us or to look into an answer for one of our queries, he promptly and patiently took care of us, never once giving off the feeling that we were making more work for him or being a nuisance.

If the Specialist’s professional demeanour towards your company's clients is typical of all your employees, e-djuster deserves kudos. All the best!

I would like to thank you for helping us to get through the horrid after-math of the fire in our sewage sump pump. You have a very pleasant and sympathetic manner that was helpful to me when I was under so much duress. Thank you for giving consideration to the replacement items that we found or added to your list.

Although I would not wish this experience on anyone, I am sure that we are stronger for having survived it and I certainly have a better understanding of what others go through when faced with this type of disaster. Please keep up the good work.

Having gone through this very stressful and long process of having a house fire, if I could have changed one thing, it would have been to request your company’s services right from day one. After going through your program and the way it is set up it was a relief to myself and family that you were brought in.

Your service to us was greatly appreciated and we would definitely recommend insurers use you to handle claims as quickly and efficiently as ours was once you were brought in. Thanks again for your help.

In the wake of a fire in my home in January of this year, I have had some positive and some negative experiences. By far, the absolute best, most responsive, professional, yet humane service I received from the two individuals I met from Meloche Monnex and e-djuster.

Your representative was very compassionate and thorough. He took the time to explain to me the work he was doing, and was very timely in submitting it.

Your representative and the Meloche Monnex representative, were instrumental in helping me to begin the material and emotional process of getting my life back to normal and I would very much like to ensure that their superiors are aware of the quality of service they are providing to companies’ clients.

Thank you for your attention.

Looks like we are essentially at the close of our dealings over our cottage fire, less a few pieces, and want to send a sincere thank you for all your work on our case.

Your attention to detail was greatly appreciated as was your willingness to search your database repeatedly to help us match exact items. We found you to be an excellent listener and very patient partner in this process with us. We also found you very easy to work with and when we had to make a compromise on the price of an item, you were always fair.

You did your homework on our stuff and that helped us expedite this work. We also appreciated the photos you took of the fire so we could reference them for various reasons.

As you know, this fire was arson and the stress of the whole ordeal has been much to handle when we have a new baby keeping us up nights and so much to work out with insurance etc. Your work to itemize our belongings and price all the stuff has taken a substantial load off of us. You did an excellent job for us and for your company as you are very good at your job.

You deserve the positive recognition for your work with us! Thank you so much for everything.

We wanted to thank you very much for the efficient job you did categorizing the contents involved in the fire that occurred in our outbuilding and garage. This was a very traumatic event and you helped us immensely with your reassurance and calm manner in coping with everything. You managed very efficiently and considering the overwhelming amount of items to be dealt with, you completed the listings very quickly. I'm sure anyone else would have been intimidated by the colossal amount of work and the huge number of items to be accessed and listed for insurance purposes.

We were very fortunate to have you doing our claim. Your expertise and kindness certainly made a difficult situation more tolerable. Your advice was very helpful and we thank you very much for being so personable and kind to us. You made us feel like we helped somewhat in dealing with the claim and various items. I know sometimes it’s hard to tolerate the clients and their whims but you were very patient with us.

Thanks again for your understanding and explanations to us and also for your valuable guidance.

One thing for sure, knowing the huge quantity of items that were involved in our claim and the ease and efficiency that you dealt with everything was fantastic. This fire was very traumatic for us as I've said before, you were a great help in grounding us and helping us to cope with getting through the problems efficiently. Thank heavens for your competence and knowledge in your job and you dealt very well with everything that needed to be done. Your employers are very fortunate to have you working for them.

If there is any help or anything we can do to assist you in the future just let us know.